Privacy policy
LOUH ensures your data is secure and available. We present you our privacy policy, in which we expose our needs and how we shall use it:
#1. Our word is valuable
We shall use your data in order to improve your navigation experience and your preferences.
#2. Your data remains yours
You only can decide if you want to keep receiving our news and announcements.
#3. Trust is the key
We protect your data as if it were ours.
#4. Communication means understanding
Our communication shall be understood and your interests treated as priority.
#5. Good things sometimes come to an end
You can always choose to erase your information from our system if you want to.
Use of personal data
In compliance with the provisions of Law 15 of 13 December 1999, on the Protection of Personal Data, we inform you that the personal data you provide will be incorporated into our automated files.
The owner responsible for such automated files is LOUH SAIGON n° 0316809774, registered at the following address: 124 Diên Biên Phu Phuong, Dakao Ward 1, Ho Chi Minh, Vietnam. From here on referred to as “LOUH Saigon”.
The data entered freely by the user in our online forms via our website, www.louhsaigon.com, is intended to enable the Client to buy our products and makes proper shipment and management possible. In addition, this data is necessary for the correct identification of the customer and to facilitate our timely responses to customer requests. The user can unsubscribe whenever he/she wants to and demand the immediate deletion of all his/her data and personal information, by contacting the customer service of LOUH Saigon.
LOUH SAIGON has taken technical measures to ensure the security and integrity of the data that the customer provides.
LOUH SAIGON guarantees that this data will in no case be disclosed to third parties, unless the user has consented to that effect or in any of the cases where the law permits such disclosure.
If you want to get more information about the way we protect and use your personal data, feel free to reach us through our contact form.
Newsletter
Information that users provide when registering for the newsletter is only used to send regular information about news, offers, and promotions. Sending of the same is subject to the express approval of the user. The user can unsubscribe from this service whenever they wish.
LOUH SAIGON is totally against spam practices and will never send this type of message.
Users can unsubscribe by the mean of the newsletters or directly on their client account section.
Security in Payment Gateways
The online payment methods offered by our bank—VIETCOMBANK—are based on secure servers, ensuring that the information flowing between our shop and the bank is protected, authentic, and cannot be used by others.
Any payment made through our website, including all credit card or debit card data, is done with secure Payment Gateway and exclusively managed by the bank.
LOUH SAIGON does not have access at any time to this data.
Client's right to access, opposition, rectification, and cancellation
As a user of our website, you are entitled to exercise the rights of access, opposition, rectification, and cancellation at any time by requesting via email at contact@louhsaigon.com or via mail at LOUH124 Diên Biên Phu Phuong, Dakao Ward 1, Ho Chi Minh, Vietnam. In order for us to comply with your request you must always include a copy of your ID with the application. In any case, LOUH SAIGON agrees to cancel personal data when no longer necessary or relevant to the purposes for which it was collected.
Essential Information about Cookies
This website uses its own and third-party cookies to enhance the user experience.
By registering on the website and/or just browsing (with browser enabled to accept cookies), you accept the use of cookies, unless you object, as detailed in this Policy.
Our Cookies Policy is subject to periodic updates. Its purpose is to help you understand our use of cookies, as well as options for the user to manage them.
Users can access this information at any time via the link enabled on the website. You may change your preferences regarding the acceptance of cookies through your browser options.
You can learn more about cookies and their use at www.aboutcookies.org.
What is a cookie?
A cookie is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website
Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognize you and it won’t be able to keep you logged in.
Cookies may be for a "session"—deleted once the user leaves the site that generated them—or they may be "persistent"—maintained on your computer until a certain date.
Cookies can also be “owned"—managed by the domain that the user accesses and requesting that a particular service or “third-party cookies" be sent to the user’s equipment from a different domain than the one that has been accessed.
Cookies used
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Analytics Cookies
This site uses cookies to collect analytical statistics on user activity while visiting the site. The information collected is anonymous, optimizes website browsing, and ensures the best customer service. We use third-party cookies (Google Analytics) for analysis of our website.
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Cookies for internal use
This site uses cookies for internal use for its operation. Specifically, this site uses cookies to enable user authentication, maintain the browsing session, and remember language preferences selected by the user.
Clearing these cookies by blocking cookies in the browser options may prevent correct operation of some features of the website.
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Cookies used by social networks
This website has social networking buttons installed that allow users to share content of interest to their social circles. Cookies used by social networks keep the user from having to enter data again in order share content. These buttons do not allow access to data entered by users sharing content on a social network.
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Cookies used by external plugins content
This website provides content or services provided by third-party users, such as videos hosted on Youtube or Google Maps applications. The cookies used by these suppliers are necessary for the user to access the service and are governed by the provisions of their respective cookies policies.
See privacy policy Google Maps
Warranties and Cookies options
At all times, and especially during installation or updating of the browser, the user can accept or reject the installation of cookies or refuse the installation of a certain kind of cookies, including advertising and cookies from third parties. In addition, after each session you can delete some or all of the stored cookies. The user can also activate the following:
• Private browsing through the browser, which lets you save your browsing history, passwords, web sites, cookies, and other information about pages you visit.
• No trace function, by which the browser requests that the websites you visit do not track your browsing habits, for example by serving publicity that matches your interests based on the sites you visit.
Please consult your browser's help or support services for information on your different options for managing cookies.
Chrome: Settings -> Show Advanced Options -> Privacy -> Content Settings.
Internet Explorer: Tools - > Internet Options - > Privacy - > Settings.
Firefox: Tools - > Options - > Privacy - > History - > Custom Settings.
Safari: Preferences - > Security.
Changes to Privacy Policy
LOUH SAIGON may change or update this privacy policy at any time in accordance with the legal changes that occur over time and are aimed at protecting the user.